LEGAL REFERENCE

mt5app par Terms aur Conditions

Aapka account kaise chalega, paise kaise nikalnay hain, aur aapke data ki suraksha ke baray mein sab kuch yahan likha hai. Hamari sharte-shrai Pakistan mein supported ilaqon ke...

Account SecurityPayment RulesWithdrawal PolicyData ProtectionDispute Resolution
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mt5app mt5app par Terms aur Conditions

Hamari Qaanooni Posture aur Jurisdiction

mt5app Pakistan mein supported ilaqon mein apna platform chalata hai, jahan local qanoon ijazat deta hai. Aapka account tab active rahta hai jab aap hamare terms ko accept karte ho. Hum JazzCash, Easypaisa, SadaPay aur Raast ke zariye deposits aur withdrawals process karte hain, har transaction ke liye clear fee structure ke saath. Agar koi dispute uo uthhegi, hum support team ke

zariye usko solve karte hain. Aapka personal data encrypted rakhta hai, aur hum isse kabhi third parties ko nahi bechte. Account termination hamesha aapka right hai, aur hum outstanding balance ko withdraw karne ki ijazat dete hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HELP CHANNELS

Termsay Related Support

Live Chat Roz 24 ghante live chat ke zariye contact...
Email Support [email protected] par email bhejain. Hum 4-6 ghante mein...
Account Settings Aapke account settings mein Terms section mein jao...
CREDIBILITY MARKS

Kyun Aap Ko mt5app Par Trust Kar Sakte Hain

Transparent Rules

Hamari Sharte-Shrai clear hain aur koi hidden charges nahi hain. Har deposit aur withdrawal ke liye exact fee likha hua hai, aur aap isse account dashboard par dekh sakte ho.

Data Encryption

Aapka personal data aur banking details 256-bit SSL encryption ke saath protected hain. Hum isse kabhi public nahi karte aur sirf payment processing ke liye use karte hain.

Payment Verification

Har transaction JazzCash, Easypaisa, SadaPay aur Raast ke zariye verify hota hai. Agar koi issue uo uthhey, hum instantly support dete hain aur dispute resolve karte hain.

Account Control

Aapka account sirf aapke control mein hai. Aap kisi bhi waqt password change kar sakte ho, login history dekh sakte ho, aur apne device ko log out kar sakte ho.

Withdrawal Guarantee

Aapka paise nikalna aapka right hai. Hum sabhi legitimate withdrawal requests ko process karte hain, jab tak aapka account compliant ho aur funds available hon.

Policy Updates

Agar hum terms update karen, hum email aur in-app notification ke zariye aapko 14 din pehle batate hain. Aap naye terms ko accept ya reject kar sakte ho.

Har Ilaqe Mein Kaisa Hai Hamara Approach

Pakistan Regions
Supported cities aur ilaqon mein aapka account full access paata hai. JazzCash, Easypaisa, SadaPay aur Raast immediate settlement ka guarantee dete hain, hamari policy mein likha hua hai.
Account Verification
Aapko sign-up par basic info dena padta hai, phir withdraw se pehle ID verification hota hai. Yeh rule sab users ke liye same hai, aur hum isse fraud se bacha nein ke liye karte hain.
Deposit Holds
JazzCash aur Easypaisa transfers instant clear hote hain. SadaPay aur Raast mein 1-2 ghante lag sakte hain. Withdrawal requests 24 ghante ke andar processed ho jate hain, agar account verified ho.
Bonus Terms
Jab aap bonus claim karte ho, uss par wagering requirement likha hota hai. Bonus funds aapke actual wallet se alag rakhe jate hain jab tak aap requirement complete na kar lo.
Account Closure
Aap kisi bhi waqt apna account close kar sakte ho. Agar outstanding balance ho, hum usse aapke registered payment method par withdraw kar denge, 7 din mein.
Dispute Timeline
Agar payment issue uo uthhey, aap 30 din ke andar claim file kar sakte ho. Hum har claim ko investigate karte hain aur 14 din mein decision de dete hain.
Policy Language
Hamari Sharte-Shrai Roman Urdu mein likhi hain taaki aap samajh saken. English version bhi available hai, lekin Urdu version official hai.
ACCOUNT FEATURES

Aapka Account Kya Kya Offer Karta Hai

Multi-Currency Wallet Aapka account PKR mein likha hai, lekin aap JazzCash, Easypaisa...
Login History Aap apne account settings mein sab devices aur login timings...
Transaction Ledger Har deposit, withdrawal, aur game transaction aapke account ke ledger...
Withdrawal Queue Withdrawals first-come, first-serve basis par process hote hain. Aap pending...
Payment Method Reset Aapnay registered JazzCash, Easypaisa, SadaPay ya Raast number ko change...
Terms Archive Purane version ki Sharte-Shrai bhi aap dekh sakte ho. Hum...

Sharte-Shrai Se Ziada Poocha Jaane Wale Sawaal

Aapke account band karne ke baad outstanding balance aapke registered payment method par transfer ho jata hai. Yeh process 7 din ke andar complete ho jati hai. Agar bonus funds baqi hon aur wagering requirement complete na hoi ho, toh wo forfeit ho jate hain.

JazzCash aur Easypaisa withdrawals par zero fee hai. SadaPay aur Raast par minimal fee likha hua hai, jo aapko withdrawal form par dikhta hai. Processing free hai; sirf payment provider ka charge likha hota hai.

Haan, pehli dafa jab withdrawal request karte ho toh CNIC ya biometric ID submit karna padta hai. Verification 24-48 ghante mein complete ho jati hai. Account verified hone ke baad sab withdrawals instant process hote hain.

Foran live chat ya email support ko contact Karen. Dispute claim file karte waqt transaction ID aur screenshot share karein. Hum 14 din mein investigation complete karke decision de dete hain, aur agar deposit fail hua tha toh refund process karte hain.

Nahi, hamari policy mein likha hai ke aapka data sirf payment processing aur account security ke liye use hota hai. Hum isse kabhi third parties ko nahi bechte ya share nahi karte. Data encryption se protected hai.

Login page par 'Forgot Password' click Karen. Aapko recovery email ya phone verification link milega. Uske zariye naya password set kar sakte ho. Agar woh bhi kaam na kare toh support team se contact karen, aur hum identity verify karke reset kar denge.

Hum har update se 14 din pehle email aur in-app notification bhejte hain. Aap naye terms ko account settings mein dekh sakte ho. Naye terms accept karne se pehle puraane aur naye mein farak dekh sakte ho.